Bird Returns, refunds and damage
We don't accept returns or give refunds. But if something goes wrong on the way to you, we'll make it right.
Returns and refunds
Because our pins are small, low-cost and easily worn, we can't take them back, exchange them or refund them once they've been delivered. This includes change of mind, pins chosen by mistake, and the mystery pin. Please check your order before you pay.
If a pin arrives damaged
If a pin was damaged in transit, we'll give you store credit for it. Here's what we need:
- An unboxing video. One continuous, unedited video that starts with the sealed parcel and its shipping label visible, and shows you opening it and the damage.
- Sent within 48 hours of delivery, to hello@birdandwhatnot.com or WhatsApp +91 83696 24701, with your order number.
Once we've checked it, we'll send you a store credit code for the price you paid for the damaged pin(s).
About store credit
- Valid for 1 year from the date we issue it.
- Use it on any order on our website, together with our usual offers.
- It can't be exchanged for cash or transferred to another account, and it can't be replaced if it expires.
Wrong or missing items
If we've sent the wrong pin or left one out, tell us within 48 hours of delivery with a photo and your order number. We'll send the right one at no cost to you, or give you store credit if it's sold out.
If we cancel your order
If we have to cancel an order we can't fulfil (for example, if a pin has sold out), we'll refund the full amount to the UPI account you paid from, within 7 working days.
If you want to cancel
Message us before your order is dispatched and we'll cancel it and give you store credit for the full amount. Once it's dispatched, it can't be cancelled.
What isn't damage
Enamel pins are made partly by hand, so tiny specks, slight colour differences and small marks on the metal are normal and aren't defects. Damage caused after delivery, such as from wear, drops or a lost back, isn't covered.