Bird Privacy policy
We collect only what we need to get your pins to you, and we never sell your information.
What we collect
- When you order: your name, phone number, email, delivery address and what you bought.
- When you pay: UPI payments happen in your own payment app. We never see your bank or card details; we only see the payment arrive in our account.
- On your device: your bag, saved pins, pin board and (if you've ordered before) your address are stored in your browser so they're there next time. This stays on your device, and you can clear it any time from your browser settings.
How we use it
- To process, ship and track your order, and to contact you about it by email or WhatsApp.
- To check whether a first-order discount applies.
- To help you if something goes wrong.
We'll only send you marketing messages if you've chosen to hear from us, and you can stop them at any time.
Who we share it with
- Courier partners (through Shiprocket): your name, address and phone number, so they can deliver.
- Google: our orders and emails run on Google Workspace.
- Netlify: hosts our website.
We don't sell or rent your information to anyone.
How long we keep it
We keep order records for as long as we need them for accounting and legal purposes, and otherwise for no longer than necessary.
Your choices
You can ask us to show you, correct or delete the information we hold about you by writing to hello@birdandwhatnot.com or WhatsApp +91 83696 24701. We handle personal data in line with India's Digital Personal Data Protection Act, 2023.
Children
Our shop is meant for adults. If you're under 18, please order with a parent or guardian's permission.
Contact and grievances
Grievance Officer: Nimisha Bardia, Bird & Whatnot, Mumbai, Maharashtra, India. hello@birdandwhatnot.com or WhatsApp +91 83696 24701. We'll acknowledge any complaint within 48 hours and resolve it within a month.